Business culture

▶️ Employee Consciousness and Working Style:

  • Demonstrate unwavering dedication, responsibility, and active problem-solving in the workplace, eliminating the use of excuses.
  • Uphold punctuality in all aspects, from arriving on time for work to attending meetings and other commitments.
  • Adhere to established rules and processes, avoiding disruptions to the workflow for personal reasons that may impact overall results.
  • Embrace a formal and serious working attitude, utilizing work time wisely without engaging in personal matters.
  • Foster effective cooperation and support among peers.
  • Proactively seek knowledge to enhance skills, wisdom, and intelligence.
  • End each day by identifying the five most crucial tasks for the following day.
  • Embrace effective work organization, prioritizing progress over speed with the understanding that progress is essential, even if gradual. 


  • Communicate with colleagues in a polite, respectful, and cheerful manner, taking responsibility for assigned tasks.
  • Display an agile and dynamic working attitude, maintaining a positive outlook without evading responsibilities.
  • Proactively engage in self-employment, avoiding the push-around mentality.
  • Building Company Environment and Culture:
  • Create a clean, beautiful, and safe working environment.
  • Organize offices and workspaces to ensure cleanliness and neatness, extending the effort to maintain public areas.
  • Encourage walking and speaking softly to maintain a disturbance-free environment.
  • Cultivate a sense of responsibility for personal and company property, promptly reporting any signs of damage to the administration department.

Setting Company Rules and Discipline:

  • Establish and enforce clear rules and discipline within the company.
  • Cultivate a heightened sense of consciousness regarding company activities.

Workplace Conduct:

  • Refrain from eating or drinking during designated work hours and in the workplace.
  • Abstain from smoking within the office premises; use designated areas like balconies or hallways to avoid disturbing others.


  • Adhere to the prescribed uniforms, fitting dresses, and elegant colors as part of the work style.
  • Avoid wearing skirts that are too short, too thin, revealing, or exhibit a wrinkled and sloppy appearance

▶️ Relay, Feedback, and Coordination:

Information Handling:

  • Customize the level of information folding to choose the right timing, ensuring feedback within 24 hours of receiving the information.
  • Confirm receipt of information received via direct communication channels like SMS, email, or Zalo.

Supporting Colleagues:

  • Avoid providing support with a pressured or forced attitude.
  • Request support delicately, using phrases like “help me” or “support me” instead of issuing commands.
  • Foster a culture of mutual support, recognizing that positive interactions contribute to a cooperative work environment. 

▶️ The Role of Each Individual in the Organization:

  • Recognize each individual as a vital link for the smooth operation of the company, emphasizing the importance of being a healthy and cohesive link.
  • Uphold high standards in values such as quality, customer satisfaction, creativity, uniqueness, and professionalism in all individual activities.
  • Clearly define tasks, individual functions, and team roles, ensuring a comprehensive understanding of work descriptions and responsibilities.
  • Work in alignment with plans and specific goals, emphasizing thoughtful planning and preparation as crucial processes that impact work efficiency.
  • Renew yourself and surpass yourself every day. Success is a collection of small efforts done regularly every day.
  • Always connect the family and the organization, to always create peace of mind and trust in a long-term relationship.
  • When working at HYPO, to “manage your working time” most effectively, set your goals, integrate your goals with the goals of the team, department and company. Always acting for a common goal will develop yourself and contribute to the organization.
  • Commitment and reputation when accepting a job and performing the job: Doing the job effectively and on the correct dateline are two basic factors that create personal reputation. “If you keep working like yesterday, you will only get what you got yesterday; if you keep working like yesterday, you will only get what you got before, if you still work If you do the same thing as before, you will only get the same thing as before.”

  ▶️ Communicating at Work:

Professionalism and Courtesy:

  • Avoid aggressive language, swearing, or sarcastic comments towards colleagues.
  • Encourage open, straightforward, and respectful communication within the company, emphasizing principles of respect, trust, and a willingness to receive feedback.
  • Express gratitude when supported, consulted, or helped, even during challenging times.
  • Refrain from gossiping or making negative comments about colleagues. If providing constructive feedback, do so delicately and privately, or escalate important matters to higher leadership for intervention.
  • Maintain a considerate volume of conversation in the office, especially during phone calls. Use designated areas for extended discussions or group exchanges.

Communication with New Employees:

  • Extend a friendly and open welcome to new employees, fostering a supportive and inclusive working environment.

Communication with Management:

  • Maintain respectful and honest communication with management, complying with assigned tasks and expressing opinions calmly and skillfully.
  • In cases of disagreement with a superior, communicate the differences respectfully and consider presenting issues under the “beyond level” model to a higher director or the CEO.
  • Avoid public scolding or reminders from superiors, preserving their credibility. 

▶️ Principles of communication with partners and customers.

  • Respect and listen to guests’ opinions. Be friendly, know how to convince and create trust in customers.
  • Learn about the practices, customs, tastes, and aesthetics of partners and customers served.
  •  When customers are not satisfied, understand that there is still an opportunity to see, learn and improve the company’s products and services.
  • With gratitude events and face-to-face meetings with passengers: it is necessary to have a welcoming, warm, polite, courteous, dedicated and thoughtful service attitude

▶️ Enhancing Team Morale and Engagement:

Team Building Activities

  • Engaging in uplifting activities is crucial for fostering team spirit and maintaining a positive work environment. Possible activities include festivals, celebrations, summer trips, and year-end events. While team-building principles may involve certain costs, they are investments that should not be overlooked, benefiting both the company and its individuals.
  • To promote collaboration, distribute tasks among team members, ensuring that each person takes on a manageable workload. Emphasize the notion of teamwork, where each individual contributes to a specific task, preventing overload on any one team member.
  • Consider the team as more than just colleagues; view them as extended family. Remove hesitations and infuse enthusiasm, encouraging positive interactions and mutual support to ensure the success and happiness of events. The mantra “Work hard, play hard” underscores the importance of maintaining a balance during teamwork events—be open, fun, cooperative, and connected with colleagues.
  • Joining in on team-building exercises, and entertaining game shows contributes to a vibrant and dynamic team culture.

Sharing Joy and Overcoming Challenges:

  • Happiness also needs to be shared, it should also be congratulated, so even with joy there should be congratulations shared from colleagues.
  • You should not ignore the difficulties of your colleagues, especially when called upon, you should participate in supporting those in need and difficulties as enthusiastically as possible.

   Hopefully, each individual is a cultural individual to contribute to building the “Cultural Collective – HYPO”. “Every employee is proud of the Company’s culture based on the standards of building together, using culture as the foundation for completing work.”